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Frequently asked questions
Everything guests ask us before booking — answered clearly.
What does a BOLT golf cart rental include?
Delivery and pickup at your villa, a charger for overnight charging, a usage briefing at delivery and 24/7 WhatsApp support in English and Spanish.
How much does it cost?
4-seaters start at US$50/day and 6-seaters at US$65/day. Tax (18% ITBIS) is shown per model on the pricing page. For 7+ nights, ask about discounted weekly and monthly rates.
Is delivery free?
For rentals of 2+ days, delivery and pickup are included at no cost. For 1-day rentals, a US$40 + tax transport fee applies.
What do I need to drive the cart?
Be 18 or older with a valid driver's license. Use is allowed only inside residential communities, villas and resorts — driving on the beach, sand or public roads is prohibited.
Which areas do you deliver to?
Puntacana Resort & Club, Cap Cana and Bávaro with standard delivery. Casa de Campo and La Romana are available for rentals of 7 days or more, with transport quoted separately.
How is my booking confirmed?
You send an availability request, our team checks the fleet and replies on WhatsApp — never an automatic confirmation. The booking is secured with a 50% deposit; the balance is due on delivery.
Is there a damage deposit?
Yes, a refundable US$200 held at delivery and returned after the return inspection, less any damage charges or penalties if applicable.
Can I cancel or change dates?
You get one free date change with 48h notice, subject to availability. If you cancel with more than 48h notice in standard season, your advance is kept as credit valid for 12 months; with less than 48h or a no-show it is forfeited. In high season (Dec 20–Jan 6 and Holy Week) the advance is non-refundable and is kept as credit only if you cancel 30+ days ahead. Full details on the cancellation policy page.
How does charging work and how far does a charge go?
Plug into a standard outlet with the included charger; a full charge takes 8–10 hours (perfect overnight). Range by battery: lead-acid 25–40 km, standard 105 Ah lithium 60–70 km, long-range 150 Ah lithium 85–95 km.
How many people fit?
4-seaters (2+2) carry up to 360 kg and 6-seaters (4+2) up to 540 kg. All passengers must remain seated; exceeding capacity is not allowed.
Is a “rental day” a calendar day?
No — it's a 24-hour period from the exact delivery time. If we deliver June 30 at 11:00am, day 1 ends July 1 at 11:00am. There's a 60-minute grace window on return.
Do you work with concierges and property managers?
Yes — the Partner Program offers preferred rates, a monthly credit account for approved partners, priority availability and per-villa reporting. Message us on WhatsApp for partner rates.