Cancellation & Deposit Policy

30% of the total to confirm the booking. Balance due on delivery.

Deposit refunded based on notice.

Applies Dec 20–Jan 6 and Holy Week (Thu–Sun). The deposit is non-refundable in high season.

*On the balance; the confirmation deposit is not refunded.

A rental day is a 24-hour period from the exact delivery time — not a calendar day. E.g.: delivery Jun 30, 11:00am → day 1 ends Jul 1, 11:00am.

Return within 60 minutes of the cutoff: no charge. After that: a full additional day is billed.

One free date change with 48h notice, subject to availability. Always preferable to cancelling.

Unused days are not refunded; the rate is based on the booked rental period.

Pausing use within the same rental period (non-consecutive days) is billed for the full span, including paused days, regardless of whether the cart stays at the villa or is temporarily picked up.

If BOLT is asked to pick up and redeliver during the pause, US$40 + tax applies per extra trip. While the cart stays at the villa, custody and liability remain with the client.

US$200 refundable, held at delivery and returned after the return inspection, less any damage charges or manual penalties.

In case of hurricane, storm or official resort closure, we offer rescheduling or credit, not a cash refund.

Refunds are processed less applicable bank or payment-processor fees.